• 1300 005 356
  • Unit 20 / 117 Brisbane Street PERTH WA 6000
  • support@kolbesystems.com.au

FAQ’s

We will keep your account secured for 6 months, after that we will add it to our locked archives. However if you wish to return to KolbeAU a after the 6 months a fee for reactivation will apply. Please contact us.

We recommend you print your chart in A0 colour for readability and quality.

KolbeAU is ever evolving and we are hard at work adding new features every day, any updates will be posted on the KolbeAU login page. Please visit our forums and add to the features wish list.

The team is always ready to help you solve any issues you encounter in KolbeAU, please contact our support or visit the forums.

KolbeAU supports all major internet browsers however it is best viewed on Google Chrome, Mozilla Firefox and Safari.

You can hide your rankings by going to your profile settings and ticking the box 'hide rank'.

We back up KolbeAU daily so your content is always safe, while our KolbeAU website is secured with SSL 128 Bit encryption for complete security.

Safety: Each Data Centre is custom designed with raised floors. It is equipped with HVAC temperature control systems with separate cooling zones, seismically braced racks, advanced early smoke detection and fire suppression systems.

Privacy: Our Data Centres are supported by some of the most powerful physical security in the business. We have 24/7 video surveillance, security breach alarms and Biometric thumb print scanners at every entryway.

No, other users do not see how you implement your business systems. However sharing is an important part of KolbeAU so the samples you see are the content that is shared among users, no private information is shared. You can opt out of the sharing by going to your profile settings. Please read the terms and conditions for more information.

If you are a Kolbe Systems client from 2006 onwards then you do not have to purchase stage 1, 2 & 3. You will need to however purchase a membership to use all the tools.

Kolbe Systems is the traditional approach to Business Systems where all the education and systems are done face to face at our offices, while KolbeAU is completely online and available to you 24 hours a day - 7 days a week.

KolbeAU is an educational program and you will need to complete each stage one by one before you can go to the next part.

Yes you can, just give us a call. You will also receive KolbeAU for free*, you will only have to pay for the membership to use the online tools.

Yes you can, however you will not get the best experience so stay tuned as an Apple and Android app is coming soon.

Yes you can, just give us a call to our office during working hours.

Only for that business, as you need to still be the owner or directly involved with its upper management to receive KolbeAU for free, please give us a call if you have any doubts.

You can only have one business per account, please read out Terms & Conditions for further clarification.

Until the 31st of July 2015 we will do it for you, free of charge just give us a call during business hours.

In Stage One you have 10 days to complete the education and get familiar with the tools. Stage Two & Three you have 60 days to learn and use the tools provided. After the time expires for these stages you will need to buy a membership to continue using the KolbeAU tools.

The lenght of time will depend on the complexity of your organisation and how detailed you would want your business systems. Best to allocate at least 1 hour per week.

Click on the image to see the guide in detail.

Stage One should take you no longer than 10 days to complete. Stage Two and Three should also take you no longer than 60 days.

KolbeAU is an educational program as well as a systems management tool.

You can upgrade your membership at anytime by paying the difference between the membership levels, please contact our office for further assistance.